Lano Equipment Return Policy

Eligibility for Returns

  1. Timeframe: Returns must be initiated within 30 days of the purchase date.
  2. Condition: Items must be returned in new, unused, and undamaged condition, along with all original packaging, manuals, and accessories.
  3. Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items
  • Custom-ordered parts.
  • Electrical components that have been installed.
  • Parts marked as "final sale" or "non-returnable" at the time of purchase.
Return Process
  • In-Store Returns: Bring the item and proof of purchase to any Lano Equipment location. Our staff will assist with processing your return.
  • Mail-In Returns:
    • Contact our Parts Department at 612-242-1323 or [email protected] to obtain a Return Authorization.
    • Ship the item(s) to the address provided. Customers are responsible for shipping costs unless the return is due to a Lano Equipment error.
Refunds
  • Method: Refunds will be issued via the original payment method.
  • Timeline: Please allow 5-7 business days for refunds to process once the return is received and inspected.
  • Restocking Fee: A 15% restocking fee may apply to some returned items unless the return is due to a Lano Equipment error.
Exchanges
  • Items may be exchanged within the return window, subject to product availability.
Warranty Claims
  • For warranty issues, please contact the Parts Department. Warranty coverage and claim procedures vary by manufacturer.
Contact Information

If you have any questions about this policy or need assistance with a return, contact our Parts Department at: