Lano Equipment Return Policy
Eligibility for Returns
- Timeframe: Returns must be initiated within 30 days of the purchase date.
- Condition: Items must be returned in new, unused, and undamaged condition, along with all original packaging, manuals, and accessories.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items
- Custom-ordered parts.
- Electrical components that have been installed.
- Parts marked as "final sale" or "non-returnable" at the time of purchase.
Return Process
- In-Store Returns: Bring the item and proof of purchase to any Lano Equipment location. Our staff will assist with processing your return.
- Mail-In Returns:
- Contact our Parts Department at 612-242-1323 or [email protected] to obtain a Return Authorization.
- Ship the item(s) to the address provided. Customers are responsible for shipping costs unless the return is due to a Lano Equipment error.
Refunds
- Method: Refunds will be issued via the original payment method.
- Timeline: Please allow 5-7 business days for refunds to process once the return is received and inspected.
- Restocking Fee: A 15% restocking fee may apply to some returned items unless the return is due to a Lano Equipment error.
Exchanges
- Items may be exchanged within the return window, subject to product availability.
Warranty Claims
- For warranty issues, please contact the Parts Department. Warranty coverage and claim procedures vary by manufacturer.
Contact Information
If you have any questions about this policy or need assistance with a return, contact our Parts Department at:
- Phone: 612-242-1323
- Email: [email protected]