Customer Reviews

Since 1946, Lano Equipment strives to create the best customer service in the midwest. Read below what others have said about us, or please click the links below to leave a review!

mike H.
mike H.
1707864185
Excellent service and sales departments
Paul W.
Paul W.
1706845159
Lano is the best Bobcat and Kubota dealer in the business. Best sales, service and rentals. I also started buying my Stihl products here as well.
golfecho2
golfecho2
1702941019
Purchased a metal pless PLSS0830-13 plow, Matthew was very helpful and made the process almost to easy! Thank you!!
Rick P.
Rick P.
1702746790
Reasonably priced for what equipment you need
Barry O.
Barry O.
1702648195
I live in Ohio and have family in the Anoka area, they were looking for a Stihl chainsaw for Christmas and I was able to purchase it through Lano Equipment online from Ohio and everything worked out great. They kept me informed of my purchase and my family in Anoka area said the folks were great when they went and picked it up. Thanks from Barry
Tim L.
Tim L.
1702598026
General manager Dan worked with me in getting my tool cat repaired and back to me in a timely manner. When they found a mistake, they sent a semi to pick my equipment up. The level of care and concern was incredible. Jake in the shop also was very concerned with making sure my repairs were done right. Jim in parts department efficiently handled my business. He is extremely knowledgeable in parts and helped me get the best ones for my equipment.The two drivers who delivered my equipment were incredibly kind and sincere. Overall this is a 10/5 business.
Jodie R.
Jodie R.
1702057460
Rick with Lano Mobile was at my home yesterday to complete a repair on my Bobcat. He was wonderful, and bringing the service to my home was so easy and convenient. I highly recommend their mobile service and will be using it again. Thank you so much!
Todd S.
Todd S.
1701026933
A great business that takes good care of their customers!! Easy to do business with. Highly recommend!!!
John F.
John F.
1700849387
Very helpful and knowledgeable staff, Tim did a great job.
Bill G.
Bill G.
1700159887
Very helpful with equipment
L S.
L S.
1699549610
Meets all your equipment needs
Lesley B.
Lesley B.
1699298382
Highly recommend Lano Equipment! Gold star customer service! We needed an accommodation and they bent over backwards to help us. Snowblower was delivered, assembled and ready to go. Joel was sure to explain how it all worked. Very down to earth and kind in helping us learn all the features. You won't get this level of service and knowledge elsewhere. So happy with our purchase through Lano!! Thanks Joel!!
Abdhish B.
Abdhish B.
1699055084
I called ahead and asked them to have the new BR 800 C-E Z ready so I could sweep in and purchase it from Lano Equipment - Loretto and they had it waiting on the counter for me ready to buy! Seamless and quick, they even put some fuel in it and made sure I could start it well. And it is an amazing blower with awesome power to take care of all the millions of leaves on my lawn and driveway!
B L
B L
1698549416
I worked extensively with Matthew to help me determine the the right make, model, and size excavator for handling large projects on my property.After numerous discussions, I purchased a 2023 Kubota U17 excavator, and it was the perfect choice for my needs.Matthew was patient, thorough, and professional throughout the entire process. I never felt rushed or pressured. He was more focused on making sure I had the right equipment instead of making a sale. Matthew went above and beyond to make sure I got what I needed to make a sound decision. I also feel like I got a fair price for a quality product.I'm very happy with my purchase and overall experience. Thank you, Matthew!
David J.
David J.
1697665306
These guys here are just awesome! Extremely friendly extremely helpful they want your equipment to be fixed correctly the first time and don't mind you asking questions and helping getting you in the correct direction & parts to repair!
Dave R.
Dave R.
1697332940
Thanks Gary and Scott for all the great service over the years !!! First Class Guys!!
Bauer & Son's I.
Bauer & Son's I.
1695821316
dealt with Andrew in rental, and once again the Gold standard treatment!! Very fair and flexible to deal with. Definitely makesit easier to do my jobs, and strengthens the bottom line. Thank you for proving there are still fair minded people who want a win/win!!You have my business for sure!
Ron W.
Ron W.
1695579803
it was a great experience, Alex was beyond what i expected, he got it done, not many sales people take care of us the way he did, he’s a diamond in the rough! you sold me and we will be back
Justin B.
Justin B.
1695315320
Their skidsteers are top notch, and the staff have been very helpful to my small company.
Bill F.
Bill F.
1694982400
Salesman Joel and mechanic Pete S. were super great to work with and Pete made sure my purchase was in great running condition and for that I thank him. Excellent dealership to work with. I will use them again for future purchases.
Alex M.
Alex M.
1694466740
Very good experience buying a used bobcat. Thanks Dan!
Amy H.
Amy H.
1693745991
Lano Equipment was amazing to work with. I walked in there and they treated me equally and fairly which unfortunately isn’t always the case being a woman when making purchases in a male dominated place. Everyone I encountered was fantastic. I love my new zero turn and snow blower! Thank you Lano Equipment!
Steve P.
Steve P.
1693571686
Quality merchandise, speedy delivery, knowledgeable, friendly employees! Highly recommended!
Rob M.
Rob M.
1693342409
I purchased a Kubota BX 1880 subcompact tractor from Dan Petersen at the Anoka store. Dan was professional, knowledgeable, prompt and courteous. He also negotiated with me, giving me a great deal on servicing a BX 1860 that I had purchased from the same location in 2010.Great Product, Great Customer Service, Knowledgeable Staff and Great Value. Lano Equipment and Dan Petersen are the complete package. You won't go wrong dong business with them.
Lori E.
Lori E.
1691409522
This company goes above and beyond to show you are a valued customer. This is where you shop for all of your equipment needs. They have a customer for life.
Cody J.
Cody J.
1690641474
These guys are the best around I personally dealt with Mike and I have to say it’s refreshing dealing with someone that has your best interest in mind. They’ve earned a customer for life with me!
Hannibal
Hannibal
1689717651
Very helpful staff, Dave Underwood was amazing. I came in not knowing which implement I needed and Dave help me get exactly the right tool for the job.
Sherie H.
Sherie H.
1689014300
We wanted to purchase locally and chose Lano because of their MN roots and family ownership. Gary assisted us with the purchase of our Torro Titan, providing options and fair pricing. We are looking forward to using our new mower.
Larry O.
Larry O.
1688998104
Very good service on sales had problem and was handled well immediately
ben J.
ben J.
1688307485
Wide selection of equipment for rental!
kevin
kevin
1688038604
People working here always have the parts I need. Helpful any rental equipment I need in and out fast easy call over the phone. Get a hold of people easily. Love new in business with lano.
Kim A.
Kim A.
1684984703
Best Prices on Toro Z-Masters, and unlike most dealers they have HUGE inventory to choose from!!!
timothy L.
timothy L.
1683651957
Picked up parts for the City of Plymouth Parks!
Kevin K.
Kevin K.
1682625044
I am a new customer of Land Equipment via the Anoka/Ramsey dealership. I am impressed with the professionalism, customer service and knowledge I experienced in the purchase of a new Kubota LX2610 diesel tractor, snowblower, rear blade, bucket and forks. Salesman John Mengelkoch is the party I initially was impressed with (throughout the entire purchase) and "Gordo" the second party (delivered the tractor and assisted with additional instruction and familiarization of the functions). Both parties deserve a shout out for their exemplary customer service!
SUNSET PINES M.
SUNSET PINES M.
1682007177
Ez transaction. Great inventory and great Service. Rick Nelson takes care of us...
Jamison W.
Jamison W.
1680709899
Nick has always been great to work withAnswers the phone and does what he says he’s gonna do
Zachary J.
Zachary J.
1678502356
Can’t say enough good things about Lano Equipment. Ryan is fantastic for service. Always get my equipment back up and running in a timely manner. Josh is great in sales. He’s very knowledgeable in the equipment he sells. Have bought many things through him. Parts department is great as well. Very knowledgeable in the parts they sell. I’ve been going to Lano Equipment for sales, service and parts for years and will continue too. There’s no better group of people to handle your equipment needs then the people at Lano Equipment in Loretto. 10 out of 10
Dave N.
Dave N.
1678385500
Great spot for service & parts!Prices are that of any dealership; on the high side, however you know it's fixed right, the first time!
Jason D.
Jason D.
1678235074
Always friendly and helpful when ever I need a part or have to leave something for repair. I'm glad to have them so close.
Dave M.
Dave M.
1677083456
Thank you lano for getting my dad's bobcat back to his farm before the big snow storm!!! He doesn't know how to use his phone but he is very thankful for all of you at Lano!!
Petar D.
Petar D.
1675457211
I'm here picking up some equipment and everything is good. Excellent and fast service
Matt J.
Matt J.
1674078948
Lano Equipment’s mobile service came to my location and found the problem with my Bobcat S300 very quickly and efficiently! The service technician was very friendly, knowledgeable, and had my skid repaired and operating correctly in minutes of finding the issue. Thank you so much!Matt Jurgensen
Cory R.
Cory R.
1673283912
Amazing service. Mike helped me out same day service. Very fair price and great quality product.
DENIS P.
DENIS P.
1670431238
I was looking for tire trailer bolts today I don't know the name of the guy but he help me. in less than 5 minutes I was out with bolts thank you
Don P.
Don P.
1669424111
Great equipment and staff!
Zach K
Zach K
1665006769
You will not find customer service better than these guys. Just last night I had an error code come up on the machine I purchased from them this year. Not the end of the world, but I did want it fixed. So I text my sales guy, knowing it was after hours, John fired A text back instantly saying Jay would be on it 1st thing. How outstanding is that?!? Not only did Jay set up a Service technician to fix it, he had that done before my 1st cup of coffee. Adam showed up Ahead of time and knew exactly what he had to work on, he also had the right tools and parts to do it. Jay also stopped by to make sure I was happy with everything and if I needed anything else… these kinda guys and this style of customer service is a dying Art, but not with this team…. Thanks gentlemen!
Bubbles N.
Bubbles N.
1664631012
Growing up near Anoka, Lano has been off community staple for as long as I can remember! Great service, great people, great products!
Rabia E.
Rabia E.
1664402164
Great customer service. I bought a QH10 for my tractor at a great price. It was shipped the same day with tracking and received in 2 days.Thank you
Jeff
Jeff
1662908472
I am not in the market for new equipment now but I will buy it from them when I am.
Ryan D.
Ryan D.
1662477463
Bye far the greatest heavy equipment retailer and for service!! Talk to Steve or Ryan. Fantastic communication and work. They have been so helpful, I go back time and time again.
Tim R.
Tim R.
1661977535
I purchased a new 853 skid steer from Lano of Anoka in 1995The interactions I had back then were very good. I only dealt with the service department a couple times for minor issues with positive results. I know live 275 miles from Lano. I’ve lost faith in the bobcat service close to where I currently live. So 27 years after my purchase I figure I’m going to have to make the trip to LanoFor an issue that I could not resolve. I called Lano service department to make an appointment for my problem, I explained my situation and the distance to bring machine in. Rather than make ã appointment$$$ he said he’d get someone on the phone that knew more about my 853 I’m guessing somebody like me OLD.In a very shot time I was speaking with Jay. After a short description of the issue Jay suggested what I try. Then he said if that doesn’t work “call me back” I did call him back. Thank you JayHis experience, professionalism and willingness to help, asking nothing in return is one of the reason I see so many positive reviews. Thank you Lano for valuing your employees and customers ahead of $$$
MR B
MR B
1661901949
No second guessing with them they know there business.
mark P.
mark P.
1659968747
Have bought equipment & rented equipment from Lano........ and asked many questions of their staff........these folks at Lano are great to do business with! They treat their customers quite well!
Joe H.
Joe H.
1655492539
Fantastic shop, very accommodating, good prices!
Josh C.
Josh C.
1653275315
Delt with Randy for an out of state purchase of a Felling FT 50 LP3 trailer. Easy to work with, communication was good, and the sale price was better than my local dealer. Good doing business with them.
Francisco V.
Francisco V.
1652785127
excellent business, very good service, variety of spare parts for machines. very fast repairs the best .100%👍👍👍
Cody D.
Cody D.
1652273596
Lano Equipment Anoka is hands down the most professional equipment dealer in the state. Their mobile service department is awesome to do business with, they are quick to get out to you, and timely in diagnostics. The trucks are well equipped with anything the tech needs to get you work done. Call them for any of your equipment break downs. Jay will get you taken care of!
Nellie B
Nellie B
1652192049
Had a broken down Toro riding mower. Called Jay from Lano mobile repair and he was very quick to respond and get a repair person on the job. I Left it my driveway, and they came out and got it fixed quickly and affordably.Highly recommend!
Sack T.
Sack T.
1652103740
Publicly accessible heavy equipment rental. Wide selection with Friendly and knowledgeable staff.
Renee G.
Renee G.
1651948656
Helpful and Friendly service. Good selection of Stihl products. And a easy place to find. Thank you.
greg Z.
greg Z.
1651421805
Great folks. Been doing business with them for 35years. They are the best .
Charles Cooke J.
Charles Cooke J.
1650917035
Friendly and knowledgeable sales person explained all the features of my Toro Timemaster 30" lawn mower, electric start. This was the only place I could find it in stock.They put it together, gased it up...full tank, then started it to make sure it was ready to go, and helped load it into my truck. Would a big box home store do this for you? I don't think so.
Brandon R.
Brandon R.
1649988815
Randy, in sales, has gone above and beyond so many times. He is honest and very knowledgeable. Lano is a good company, but Randy makes it a great one.
Chris F.
Chris F.
1648768718
If you’re looking for a machine, stop here, you’ve found the right place. Mike and Jeff went above and beyond to take care of our family. We honestly haven’t encountered customer service of quite this type ever before!Chris and Laura Fox
Robert L.
Robert L.
1648217566
I have been dealing with Lano since 2013 and the sales team and service guys are great. Jay in service has gone above and beyond to help.
Eric B.
Eric B.
1647546912
Item arrived well packed, promptly and exactly as described. Thank you for such awesome service!
Tanner's Mowing and More, L.
Tanner's Mowing and More, L.
1646322413
Joel is great to work with. Definitely will be reaching out to them in the future for my equipment and attachment needs.
robert E.
robert E.
1645026678
I live in Ohio and ordered a Toro snowblower from Lano Equipment in Minnesota The snowblower arrived in a timely manner in perfect condition. I was kept informed by Gary Lano of each step of the process from order received to shipping and delivery. Thank you to everyone involved for your care and diligence in properly preparing, shipping, and delivering my order, I sincerely appreciate everything.Rob E.
Annette H.
Annette H.
1644351632
Quality equipment and unsurpassed service. Joel is a peach ... knowledgeable, personable, funny and caring about his customers.
Brad H
Brad H
1641267878
Awesome customer service! I purchased a snow plow sight unseen, drive up from SD and they even had a guy willing to come back 2hrs after closing to load me up so I could get back on the road. Will most def consider them when it’s time to buy more equipment.
Kelly B.
Kelly B.
1639965928
Lano Equipment completely covers the discovery / purchase / delivery journey with great customer service. A highly knowledgeable, competent, and congenial family-owned / operated business. Decent inventory & competitive pricing. I will frequent again!
Ray F
Ray F
1639053778
Very good and intelligent people a lot of stock on hand great place to buy equipment
Cody L.
Cody L.
1638311543
Andrew is great! Always super helpful and quick, keep up the great work!
Rick T.
Rick T.
1637366268
Dave in parts is a true parts professional. He has been getting me the right parts for over 30 years
J P
J P
1636819394
Lano, there is a lot of equipment there! good people... a Great company there's people all over the inside of the store clearly marked stations for customer service to take care of you & your needs. I highly recommend stopping by this store and checking out their inventory. Our company has been doing business with Lano for over 20 years. We stay with them because they are good and more than fair. Shwaders Joe
Paul M.
Paul M.
1627756231
Good people yo deal with!
Toni P.
Toni P.
1625969174
Something for everyone there😀
Jerimiah E.
Jerimiah E.
1619731363
Very very very Nice People
Daniel M.
Daniel M.
1617229669
The people here are great!
Chad R.
Chad R.
1615500321
Very professional, excellent service. I would highly recommend!
Jill K
Jill K
1603571000
Hands down best customer service of any business. Gary Lano makes his customers feel like family and treats them with warmth and integrity. Best service and best prices. We will never buy anywhere else!
Joel H.
Joel H.
1603494208
It's been 20 years since I was in a Lano's Bobcat dealership and the same ole friendly face of Gary Lano was in his office and he remembered me! So Awesome we talked shop and Bobcats and I purchased some parts from the best people in the business! Cant wait to see Rodger and Joe down in,Shakopee! Thanks guys never missed a beat!
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