Job description for the Parts Counter Sales Representative

Lano Equipment, Inc., a family owned business since 1946, is looking for a full-time Parts Counter Sales Representative at our Shakopee, MN location. This Sales Person will work directly with customers to provide them with parts from manufacturers such as Bobcat, Kubota, Doosan, Toro and Stihl, as well other local parts suppliers of industrial and residential equipment. We are looking for a dedicated employee who has excellent customer service and organizational skills. This employee must also be collaborative, possess excellent communication skills and be able to work closely with the service department to meet their needs for parts inventory.

Responsibilities for the Parts Counter Sales Representative

• Focus on servicing our customers’ needs for in-store, phone and internet parts requests in a timely, courteous and efficient manner.
• Interact with customers in a constructive and supportive manner.
• Research parts solutions for customers – used, new, surplus and aftermarket solutions.
• Assist customers looking for hard-to-find parts by utilizing various parts resources.
• Supply the service department with parts required to meet our service customers’ needs in a timely manner.
• Utilize company, vendor and industry resources to consistently grow your knowledge of machines and their applicable parts.
• Collaborate with all stores to assure parts are available to customers at the appropriate location.
• Process sales orders and returns within our ERP (enterprise resource planning) system.
• This person must work well as a team member and collaborate with all departments within the company.
• Responsible for effectively creating and processing transfer orders and creating/receiving vendor purchase orders.

Required Skills for the Parts Counter Sales Representative

• Excellent communication and customer service skills.
• Ability to multi-task in a very fast-paced environment.
• Sales driven with a confident “Can Do” attitude.
• Must be able to work in both a team and independent environment.
• Computer skills – proven ability to use multiple software programs to perform daily tasks.
• Experience with part sales – heavy equipment and industrial parts experience is a plus but not required.
• Organizational skills – ability to balance competing priorities

Benefits of a Parts Counter Sales Representative include:

• Health insurance
• 401(k) with match
• Life and disability insurance
• Overtime compensation
• Paid holidays & personal time off
• Family owned and operated business
• Ongoing technical training

Job description for the Sales Coordinator

Lano Equipment, Inc., a family owned business since 1946, is looking for a full-time Sales Coordinator at our Loretto, MN location. The Sales Coordinator is primarily responsible for supporting the sales staff at the location and is accountable for the customer’s overall buying experience in collaboration with the sales person servicing the customer. The Sales Coordinator will also work on process flows that will facilitate a smooth sales process for all customers that buy from Lano Equipment, Inc. These improvements in process flows will be implemented at all sites within the company.

Responsibilities for the Sales Coordinator

• Locate equipment based on sales staff or customer needs including transfers in from other stores and/or locating the requested product from other dealers.
• Process invoices for incoming equipment including scanning the invoice into our ERP (enterprise resource planning) system.
• Assist with equipment entry and tracking as needed, including notifying sales staff upon receipt of the equipment.
• Assist customers looking for hard-to-find parts by utilizing various parts resources.
• Recommend process improvements in the areas of overall customer service, rental services, repair and prep service and driver and delivery services.
• Develop training related to any process improvements that will be implemented.
• Collaborate with all stores to assure parts are available to customers at the appropriate location.
• Obtain all information required for customer credit approvals and finance documents, including credit applications for Lano Equipment net 30-day open accounts.
• Inspect sold units before delivery or pick-up to assure serial numbers are correct, manuals are included and all other customer requirements are satisfied.
• Assist with tagging sold equipment and updating its status in our ERP system.

Required Skills for the Sales Coordinator

• Excellent communication and customer service skills.
• Minimum of 5 years working in a Sales or Sales Coordinator capacity with experience in the light industrial equipment industry being a plus.
• Ability to multi-task in a very fast-paced environment.
• Sales driven with a confident “Can Do” attitude.
• Must be able to work in both a team and independent environment.
• Computer skills – proven ability to use multiple software programs to perform daily tasks.
• Experience with part sales – heavy equipment and industrial parts experience is a plus but not required.
• Organizational skills – ability to balance competing priorities

Benefits of a Sales Coordinator:

• Health insurance
• 401(k) with match
• Life and disability insurance
• Overtime compensation
• Paid holidays & personal time off
• Family owned and operated business
• Ongoing technical training