Lano Equipment, Inc., a family owned business since 1946, is looking for a full time Parts Counter Sales Representative at its Shakopee, MN store. This Sales Person will work directly with customers to provide them with parts from manufacturers such as Bobcat, Kubota, Doosan, Toro and Stihl, as well other local parts suppliers of industrial and residential equipment. We are looking for a dedicated employee who has excellent customer service and organizational skills. This employee must also be collaborative, possess excellent communication skills and be able to work closely with the service department to meet their needs for parts inventory.

Responsibilities for the Parts Counter Sales Representative

• Focus on servicing our customers’ needs for in-store, phone and internet parts requests in a timely, courteous and efficient manner.
• Interact with customers in a constructive and supportive manner.
• Research parts solutions for customers – used, new, surplus and aftermarket solutions.
• Assist customers looking for hard-to-find parts by utilizing various parts resources.
• Supply the service department with parts required to meet our service customers’ needs in a timely manner.
• Utilize company, vendor and industry resources to consistently grow your knowledge of machines and their applicable parts.
• Collaborate with all stores to assure parts are available to customers at the appropriate location.
• Process sales orders and returns within our ERP (enterprise resource planning) system.
• This person must work well as a team member and collaborate with all departments within the company.
• Responsible for effectively creating and processing transfer orders and creating/receiving vendor purchase orders.

Required Skills for the Parts Counter Sales Representative:

• Excellent communication and customer service skills.
• Ability to multi-task in a very fast-paced environment.
• Sales driven with a confident “Can Do” attitude.
• Must be able to work in both a team and independent environment.
• Computer skills – proven ability to use multiple software programs to perform daily tasks.
• Experience with part sales – heavy equipment and industrial parts experience is a plus but not required.
• Organizational skills – ability to balance competing priorities