Position Summary

This position works within the Lano sales and marketing department to support the sales process; qualifying incoming prospects and maintaining timely communication as transactions progress to a sale. This is a fast-paced position requiring attention to detail and excellent communication skill, both verbal and written. Candidate must be a team player, working closely with sales, marketing and inventory personnel on a daily basis. Experience in the heavy equipment and/or lawn & garden industry is preferred, but not essential. Experience with shipping and logistics is also essential.

Working Relationships

This position will interact with, or contact customers as business requires and may also distribute sales inquiries to more experienced sales team member as directed by management. This position will also interact with marketing and office staff on a regular basis and is expected to work well and collaborate with all team members.

Primary Responsibilities:

• Able to function comfortably in a CRM environment
• Answer incoming leads – email, chat/text or FB inquiries
• Initiate contact, create relationship and get contact info
• Ask qualifying questions and determine if unit is in stock
• Connect prospects with sales staff
• Follow-up once sale is complete (CRM)

Other details:

• Build the and maintain customer relationship from start to finish, create positive customer experience
• Execute Qualifying questions, gather details – product timing, shipping needs, budget
• Payment details, financing needs
• Inventory status, determining if products in stock

· Determine shipping quotes

• Time management – prioritization of customer needs (buyers vs tire-kickers

Education & Experience

Skills, Abilities and Personal Characteristics

· Must have strong Customer Service and Communication (both written and verbal) skills.

· Must be willing to be coached on improving sales skills

· Minimum of 2 years working in an internet sales capacity.

· Experience in the light industrial equipment industry being a plus.

· Ability to assist with formalized policies and procedures that are approved by the Ownership, Sales Manager and/or General Manager of the store.

· Strong Microsoft Office skills and comfort working with social media tools are a plus.

· A collaborative personality that can implement solutions and get buy-in from staff.

· Ability to use discretion and maintain confidentiality of company information.

· Ability to work and collaborate successfully with all levels of employees and internal cross-functional groups/teams, providing leadership and coaching as appropriate and necessary.

· Goal oriented.

· Self-Motivated.

· Able to work independently.

· Strong communication skills, both verbal and written.

• Ability to maintain compliance with schedules and meet deadlines.

· Ability to support the management and implementation of programs, projects and process improvements and changes.

· Professional presence including integrity, creativity, commitment and the ability to make sound decisions.

· Ability to adapt quickly as department and business needs change.