Job description for the Parts Counter Sales Representative

Lano Equipment, Inc., a family owned business since 1946, is looking for two full time Parts Counter Sales Representatives, one at its Loretto, MN location and one at its Shakopee, MN location.  These Sales People will work directly with customers to provide them with parts from manufacturers such as Bobcat, Kubota, Doosan, Toro and Stihl, as well other local parts suppliers of industrial and residential equipment.  We are looking for dedicated employees who have excellent customer service and organizational skills.  These employees must also be collaborative, possess excellent communication skills and be able to work closely with the service department to meet their needs for parts inventory.

Responsibilities for the Parts Counter Sales Representative

• Focus on servicing our customers’ needs for in-store, phone and internet parts requests in a timely, courteous and efficient manner.
• Interact with customers in a constructive and supportive manner.
• Research parts solutions for customers – used, new, surplus and aftermarket solutions.
• Assist customers looking for hard-to-find parts by utilizing various parts resources.
• Supply the service department with parts required to meet our service customers’ needs in a timely manner.
• Utilize company, vendor and industry resources to consistently grow your knowledge of machines and their applicable parts.
• Collaborate with all stores to assure parts are available to customers at the appropriate location.
• Process sales orders and returns within our ERP (enterprise resource planning) system.
• This person must work well as a team member and collaborate with all departments within the company.
• Responsible for effectively creating and processing transfer orders and creating/receiving vendor purchase orders.

Required Skills for the Parts Counter Sales Representative

• Excellent communication and customer service skills.
• Ability to multi-task in a very fast-paced environment.
• Sales driven with a confident “Can Do” attitude.
• Must be able to work in both a team and independent environment.
• Computer skills – proven ability to use multiple software programs to perform daily tasks.
• Experience with part sales – heavy equipment and industrial parts experience is a plus but not required.
• Organizational skills – ability to balance competing priorities

Benefits of a Parts Counter Sales Representative include:

• Health insurance
• 401(k) with match
• Life and disability insurance
• Overtime compensation
• Paid holidays & personal time off
• Family owned and operated business
• Ongoing technical training

Job description for the Yard Inventory Specialist

Lano Equipment, Inc., a family owned business since 1946, is looking for a full time Yard Inventory Specialist at its Shakopee, MN store to ensure that we are meeting and exceeding our rental and service customers’ needs.  The Yard Inventory Specialist will need to be familiar with the product lines we carry (Bobcat, Kubota, Doosan, Toro and Stihl).  The Specialist will work closely with the Service Manager and Rental Manager to fulfill customer needs and know where our inventory items are located in the yard at the Shakopee location. 

Responsibilities for the Yard Inventory Specialist

• Control and locate inventory of new, used and rental equipment.
• Focus on the needs of our service & rental customers first and foremost.
• Assist customers with loading equipment or picking up rental equipment.
• Search for inventory in our ERP system and be able to locate it in the yard.
• Assist the Service and Rental Managers with customer requests.
• Organize the location’s inventory in the yard for easy identification.
• Assist the Sales Staff in locating and tagging inventory in the yard.
• Service work including oil & filter changes.
• Assist with washing machines before returning them to the customer.
• Utility person at the location to assist the different departments in meeting customer needs.

Required Skills for the Yard Inventory Specialist

• Able to lift 75-100 lbs. consistently when assisting customers or organizing the yard.
• Mechanically inclined and comfortable performing service work when inventory control work is slow or help is needed in the shop.
• Ability to multi-task and consistently deliver results in a very fast-paced environment.
• Strong collaboration skills to assure cross-departmental effectiveness.
• Excellent communication and customer service skills.
• Customer focused with a confident “Can Do” attitude.
• Must be able to work in both a team and independent environment.
• Computer skills – comfortable with using an ERP system to look up and locate inventory.
• Experience in operating heavy equipment and working with industrial parts is required.
• Organization skills – ability to balance competing priorities.

Benefits of a Yard Inventory Specialist include

• Health insurance
• 401(k) with match
• Life and disability insurance
• Overtime compensation
• Paid holidays & personal time off
• Family owned and operated business
• Ongoing technical training